CASINO REWARDS FAQ
Most frequently asked questions:
Casino Rewards is the name of the network which owns and operates 29 award winning online casinos. By joining any of these 29 online casinos, you automatically become a member of both the casino you have joined, and also Casino Rewards. You can think of Casino Rewards as the umbrella that arches over all the Member Casino brands, ensuring the highest online casino quality from a name trusted in the industry for over 15 years.
Joining a Casino Rewards member casino is incredibly easy. Simply choose from this list of Casino Rewards member casinos and get ready to start having fun.
Our casinos are available to play via downloading the casino software, In-browser play and on mobile/tablet devices - the choice is yours!
Plus, the great thing about playing at Casino Rewards is that once you have an account, you can play on whatever platform you like!
Download - Play on your PC after downloading the software of the casino of your choice.
Benefits - Choose from over 550 exciting games to play, enjoy HD graphics, top quality sound effects, and easy access to information about promotions, the Time Of Your Life Sweepstakes, your Casino Rewards account and more.
In-browser play - Play straight from your Internet browser.
Benefits - No need to worry about downloading the casino software; play straight from the browser of your choice! Play all the latest and greatest games boasting HD graphics and amazing sound effects.
Mobile - Play on the go using your mobile and/or tablet device.
Benefits - Play over 150 games on the go and have access to all your favourite Casino Rewards features such as information about the latest promotions, the Time Of Your Life Sweepstakes and more.
When you join one of the 29 online casinos operated by Casino Rewards you will have a Casino Account specific to that casino, as well as a Casino Rewards Account. If you join another of the Casino Rewards Member Casinos, your Casino Rewards Account will also be linked there as well. Think of your Casino Rewards account as one centralised place where all your Bonus Money from your wagering at any of the 29 Member Casinos can accumulate.
You are welcome to join and take advantage of the free sign up bonuses at any of the 29 Member Casinos, safe in the knowledge that all your wagering will be rewarded VIP Points.
The more you wager, the more 'VIP Points' you earn. You can also earn VIP Points from any of the frequent email promotions you will be receiving direct to your inbox. VIP points can be used as free casino credits to play games at any of the Casino Rewards Member Casinos. The points never expire, so claim them whenever you feel like playing at the casino for free! You can even earn VIP points when you're using your bonus credits!
As long as you've got at least 1,000 points in your Casino Rewards Account, you can cash in whenever you like in real time.
Depending on what currency you use and which game type you play, you can earn VIP Points at different rates:
| Game | VIP Points Earned for every 10USD wagered |
|---|---|
| Slots | 1.0 |
| Table Games | 0.5 |
| Roulette | 0.5 |
| Video Poker | 0.1 |
| Blackjack | 0.1 |
| *Wagers on all tournaments and all Aces Video Poker do not earn VIP Points. | |
You can check your balance or redeem your VIP Points at any time in 2 ways:
- Within your Casino Lobby - when you load your Casino, click the green Casino Rewards tab at the top of your Casino Lobby.
- On your Mobile Phone or Tablet - when you load your Casino, click the 'Promotions' button at the bottom of your screen.
As long as you have accumulated more than 1,000 VIP Points, you can start redeeming them for casino credits at any time.
- If you downloaded the Casino:
Click on the green Casino Rewards tab in your Casino Lobby and then the 'Redeem My Points' button. - If you are playing on your Mobile or Tablet:
Go to the Promotions Page and click on 'Redeem Now'. - If you are playing via your Internet Browser:
Click on the green Casino Rewards tab in your Casino Lobby and then the 'Redeem My Points' button.
The Bonus Credits should be in your account within 5 minutes, but please allow up to 2 hours.
The Casino Rewards Loyalty Program is similar to an airline loyalty program, in that you are rewarded for your loyalty. The more you play at a Casino Rewards Member Casino, the higher you can climb in the Casino Rewards Loyalty Program. The higher the Status you climb to in the Casino Rewards Loyalty Program, the more amazing benefits you will receive!
Every time you wager at a Casino Rewards Member Casino, you can earn both VIP Points and Casino Rewards Status Points. When you have earned 50 VIP Points you will earn 1 'Status Point'. The number of Status Points you have determines your Status Level in the Casino Rewards Loyalty Program.
Moving up to the next Status Level is simple - the more you play, the higher you go! You will have the same Status Level no matter what Casino Rewards casino you play at, meaning your benefits will move with you.
Once you reach a new Status Level, you are guaranteed to stay there for the rest of the current month, as well as the next calendar month. Following this, you will need to maintain your Status Level or you could fall to a lower one.
| Status Level | Status Points Required to Reach Level (during calendar month) | Status Points Required to Maintain Level (during calendar month - assuming you start on the level) |
|---|---|---|
| Bronze | 1 | 1 |
| Silver | 6 | 4 |
| Gold | 81 | 40 |
| Platinum | 201 | 100 |
| Diamond | 401 | 200 |
As a Casino Rewards member you are eligible to several weekly promotions which increase as your status level increases. You are also eligible for our VIP Lucky Jackpot which is drawn every 8 hours, and will continuously earn tickets for our Time Of Your Life Sweepstakes where you can win once-in-a-lifetime prizes and experiences several times a year! On top of this, you may also be eligible for completely free bonuses. Contact us any time to see whether you are eligible.
It’s easy to claim your signup offer! All you have to do is make your first deposit to claim your first welcome bonus. You can do this by visiting the banking page and choosing any of our safe and secure methods. You signup bonus will be credited instantly to your casino account for you to start playing!
Depositing is simple with all the different payment methods and options that are available to you.
Step 1
To purchase casino credits, click the "Bank" button on the casino software interface. This will take you to Casino ATM.
Step 2
Choose the method by which you wish to deposit eg. Credit Card, by clicking on the arrow button next to the deposit method of your choice.
Step 3
If this is a new account, you will register your payment account details on the Casino software. Once registered, choose the amount you wish to deposit. You will receive a confirmation of your deposit request.
Issues?
Please don’t hesitate to contact a member of our 24/7 live chat team.
Wagering
If you wish to withdraw while you have bonus money in your account, you just have to convert the bonus to cash first. This is done through wagering. This simply means placing bets. The casino requires that you place a certain amount of bets before you withdraw. When you have placed sufficient bets, your bonus is converted into cash ready for you to withdraw. To convert all your bonus into cash, you only need to wager/place bets for a total of 30 times your bonus. For example, if you have a bonus of €30, you would need to wager an amount of €900 in total. If you are wagering your first signup bonus, a 60 times wagering requirement applies. It doesn't mean you need to win that amount or have it in your balance nor does it mean you have to deposit more. It simply means that the sum of all your bets, regardless whether you win or lose them, needs to be equal to 30/60 times the amount of the bonus you were given. Once the wagering requirement is completed, you will be able to withdraw. Some games contribute more than others to the wagering requirements, such as slot games which contribute 100% and are the fastest way to achieve this. Your bonus will convert into cash in increments of €10 and once completed, you will be able to withdraw your balance (minimum €50).
Methods
Withdrawing your winnings is easy, and you don’t have to withdraw them at the end of each session either.
You can leave your casino account with a positive balance, which will automatically be saved in the system for you the next time you log in and play.
Please note:
-
The casino has set a minimum withdrawal amount limit:
- DBT/WIRE: €300
- All other methods: €50
- Withdrawn funds will be held in pending for 2 working days, during which time you may reverse the withdrawal and continue playing at the Casino
How to make a withdrawal:
Step 1
Simply click the "Bank" button on the casino software interface.
Step 2
Click on the "Withdrawal" tab within the banking pages
Step 3
Enter the amount you would like to withdraw and click the "Next" button.
Funds that are withdrawn are first credited back against any recent deposits (where applicable). *Note* Some of our financial processors do not allow credit card refunds. Winnings above the value of your deposits are sent back via your Preferred Method Of Payment - PMOP as specified by you in the banking pages within the Casino.
Timeframes
Withdrawn funds will be held in pending for 2 working days, during which time you may reverse the withdrawal and continue playing. After 2 working days, the amount withdrawn will be processed as follows:
- Visa, Mastercard, Maestro - 3 working days
- e-Wallets - 1 to 3 working days
- Direct Bank Transfer - 6 to 10 working days
- CAD EFT/ECheck (Canada only) - 2 to 3 working days
Due to increased security procedures, players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days.
Make sure you never miss out on any of the great promotions and rewards we offer over the Casino Rewards network by adding us to your safe list today. Click here to learn how.
If you wish to unsubscribe to our mailers, please click on the unsubscribe link at the bottom of the unwanted correspondence received and untick the box of the mailer or offer you no longer wish to receive. Please note that changes can take up to 24 hours to apply.
If you have a question which has not been answered through our FAQs, please contact us.
